The Johns Hopkins Community Outreach Program

Posted by  | Baltimore

Last spring, I asked my staff a simple question: “If you were the senior vice president for a day, what would you do differently?” I received many insightful, thoughtful responses, but I was struck particularly by one idea. One person said they would allocate some time for members of our teams to support community outreach(...)

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How We Explain Our Marketing Services to Our Colleagues

How We Explain Our Marketing Services to Our Colleagues

Posted by  | Marketing and Communications

In this unprecedented age of digital connectivity and predictive modeling, we in the field of marketing and planning are uniquely positioned to reach — and help — more people than ever. But not long ago, I realized that how we come to understand consumer behaviors, mine admissions and population data, and gauge physician preferences may not be(...)

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Are Kids Receiving Quality Health Care?

Are Kids Receiving Quality Health Care?

Posted by  | Integrated Care

I was recently at a meeting at Johns Hopkins All Children’s Hospital in Florida, an organization that is now a member of Johns Hopkins Medicine. I remember though that when the hospital joined us in 2011, some people had questions about the union. Why Florida, for example, when our flagship hospital and others are all(...)

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Making Sure Our People Have Clarity

Making Sure Our People Have Clarity

Posted by  | Employee Engagement

This year’s Gallup Q12 Employee Engagement Survey presented unusual dynamics for me. Though my team’s scores indicated a high level of engagement—largely consistent with those of the past—and my direct reports had high scores in all 12 questions, there was one area in which we as a department were not as high as I would(...)

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Think Fast: It’s About Charisma

Think Fast: It’s About Charisma

Posted by  | Management

We’ve all known them—those charismatic people who exude an effortlessly magnetic je ne sais quoi.  But what makes these often captivating people the way they are? Recent research led by William von Hipple at the University of Queensland and covered in a recent interview in the Harvard Business Review suggests that it may boil down to(...)

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Want to Not Feel So Busy? Do Less!

Want to Not Feel So Busy? Do Less!

Posted by  | Work-Life Balance

Our modern lives are fraught with busyness. Constant connection to the Internet has given rise to a ceaseless spiral of information and a litany of perpetual pings—beclouding the once-clear line between home and work. We compensate by overscheduling to maximize our precious time, which only leads to the feeling that our time is woefully on(...)

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